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Cloud Virtual Number (IVR Solutions)

Cloud Virtual number

A virtual number is termed as access number or direct inward dialing (DID). A virtual number is a 10 digit or any telephone number which is not connected directly. Every incoming numbers will be forwarded to any of the mobile number or any landline numbers. A virtual number can perform like an entrance between traditional calls (PSTN) and VoIP.
The direct inward dialing (DID) is a service of a local phone company that provides a lump of telephone numbers which can be used for calling into a company’s private branch exchange(PBX) system. With the help of DID, accompany can offer its customer a better customer service.

Uses of virtual phone numbers :

• Virtual phone number can be use by the companies that reached out to particular section of chosen clients . Who may want to do so in a specific geographical location.
• Using virtual numbers services , companies that have multiple departments as well as companies that have multiple departments as well as companies which may be expanded over very large distances or even multinational companies can provide a sole number for its customer to call .

Process of virtual phone numbers :

• Virtual telephone system is a call management solution regarding system. • We work in cloud telephony in Knowlarity solution and focus on 10 digit number, known as cloud virtual number.
• When any customer, clients call on this number they get the theme or introduction of your organization like ‘welcome to the ……….’ Press
1 for any information
2 for any support
3 for appointment.
• So as per your requirement you can change or differentiate in this process.
• You can add multiple numbers according to department and can also receive multiple calls at the same time.
• You can also check call logs, recordings of each and every call. When your calls gets end you can also use the system of automatic message saying thanking you.
• There is another feature after working support where if the organization working time is from 9 am to 8 pm than you can add a message that says Thank you for the calling our official working time is this. We have noted your number we will get back to you soon. After you enter your office the next day you can easily check all non-working call records and can also call back them if you want.
• You get all incoming and outgoing call management solution with recordings and tracking.
• So I am insisting you if you can give a comfortable time tomorrow. We can send you a solution expert who will visit you and will provide all details face to face an will give a practical demonstration about how this can be beneficial to you.

Included Feature

  Basic

Advanced

 Premium

Web Interface

     Yes

        Yes

        Yes

128 Bit Security

     Yes

        Yes

        Yes

Programmable Extensions

     Yes

        Yes

        Yes

VoiceMail

     Yes

        Yes

        Yes

MobileApp

     Yes

        Yes

        Yes

Welcome Message

     Yes

        Yes

        Yes

Click to Call

     Yes

        Yes

        Yes

Email Report

     Yes

        Yes

        Yes

Time Based Routing

     Yes

        Yes

        Yes

Free Teleconference PIN

     Yes

        Yes

        Yes

SMS Alert

     Yes

        Yes

        Yes

Multilevel IVR

      No

        Yes

        Yes

SuperConference

      No

        Yes

        Yes

Multi Agent Login

     Yes

        Yes

        Yes

CRM Integration

      No

        Yes

        Yes

Sticky Agent

      No

         No

        Yes

Customized Reports

      No

         No

         No

Circle Based Routing

      No

         No

         No

User Included

       3

          5

          7

Channels Included

       6

         10

         14

Free Usage(Min/Month)

     400

       1200

       3500

Free Minutes (Limited time Offer)*

     NA

         NA

         NA

Past Data Visibility

 1 Month

   3 Months

 Unlimited